Message types in BigMailer can be thought of interest lists or subscriber preferences. They help you define what message types your customers should be getting and how your customers can manage their interests and opt-out preferences.

There are 2 kind of message types in BigMailer: system-defined and user-defined.

About System-Defined Message Types

There are 2 types of system-defined message types:

  1. All Brand Communications (Implied) – this is a parent for all message types and is linked to customer-facing option to “Unsubscribe All” on the opt-out page.
    unsubscribe page example

    Example of unsubscribe page with default appearance

     

  2. Account Related Communications (not customer facing):  – this message type should be used on automation or transactional campaigns when the message sent to a customer is directly related to their account activity (confirmation of user action, pending automated change to user account, receipts or payment failure notices, etc.). When this message type is selected on the campaign creation step, the unsubscribe link isn’t enforced in the email template and the user can’t opt-out from receiving this message type.

About User-Defined Message Types

Adding message types is optional, but highly recommended step before any campaigns are added or scheduled. Message types help your customers manage their communication preferences on a more granular level, as an alternative to default global opt-out which blocks all further communications from your brand.

Example: unsubscribe page with preferences format

Example of BigMailer unsubscribe page with custom message types defined

Some examples of message types you could add:

  • Newsletters (Monthly, Weekly)
  • Content or product Updates
  • Major announcements (Quarterly)
  • Special offers
  • Communications from partners

Most email marketing service providers, and especially market leaders, either do not support message types or charge extra for their use because they map lists to interests, so each additional list can cost you a standard rate multiple (e.g. 3 lists x3 times the base rates). In BigMailer, you can have unlimited lists at no extra cost and are billed based on number of unique contacts stored within each brand.

If you have a good example of a “manage preferences” type unsubscribe page from an email provider that’s not geared towards enterprise customers (e.g. Infusionsoft) please share it with us – we would love to write a blog post with extended analysis on opt-out practices.

How to Add a New Message Type

To add new message type, click on you brand name on the right side of the header:

Brand Settings

Next, click on Add Message Type button on the right, add the Name on next page and click Add. All done! Your new message type will now appear in 2 places – on any campaign create/edit screen and on the unsubscribe page.

Consider mentioning email frequency in the message type name, for example “Monthly Product Updates” or “Weekly Newsletter” to help your customers manage their preferences.

Once you have your message types used in your campaigns, your list view will have opt-out stats listed for each type.

message-types-list-view

Got questions or feedback for us? We would love to hear from you.